COVID 19- Updates
As you are aware Covid 19 has impacted our nation and our world’s supply chain. Accordingly, most of our manufacturers and Dermasweep, like many of you, were deemed nonessential businesses and ordered to close due to the pandemic to stem the transmission of the virus.
By order of the Governor of California’s Shelter in Place mandate, Dermasweep closed. We remain closed at this time but hope to be able to reopen once it is deemed safe to do so.
Once we are operational and accepting orders again for processing we will continue to offer the same high quality standards as in the past while strictly maintaining proper social distancing. As we anticipate working with a reduced team please expect processing times for up to 2-4 weeks for your orders.
In addition we anticipate the following:
- Restrictions on quantities per product, at least initially
- Returns will not be accepted and refunds will not be offered at this time. All sales are final.
- No guarantee on delivery times per FEDEX and UPS.
- Phone services will not be available for orders/issues. Please email us instead.
We are constantly updating our planning to be able to react to this developing crisis. We thank you for your support and patience during this time.
For those of you wanting to order consumable products to support your existing systems you may do so by submitting a request to email@example.com and as soon as we reopen we will begin processing orders again in the order received. Due to the necessary ramp up of production lines some products may not be readily available and we will do our best to update you once we are back up and running to let you know anticipated timelines but please understand nearly all manufacturers across supply chains will be ramping up and so estimates may be a moving target for a time.
For those of you interested in purchasing a new system or who are awaiting delivery of a new system please be advised we have been reaching out to get updates from our manufacturing supply chain and though our manufacturing vendors remain closed at this time due to Covid 19, we will be in touch once everyone is operational with new estimated delivery dates as soon as we are provided reliable information and reopening of sustained manufacturing is possible.
For those of you who have been provided with a Dermasweep v1.0 device you will be able to keep the device for use until a v2.0 is available for installation. For more details please refer to our terms and conditions which applies to all sales orders. Our terms and conditions may be found on our home page here: http://dermasweep.com/terms-and-disclaimers/
For anyone interested in purchasing a new device, Dermasweep v1.0 loaner units will be provided on loan for use in your practice if requested until delivery of our new Dermasweep 2.0 systems are available from our manufacturing line again.
We are not able to process cancellations on orders due to Covid 19 delays as the delay of delivery is a force majeure event. We have done our best to provide anyone waiting with the option of the use of a System 1.0 for use in your practice until delivery is available. If you have not received a System 1.0 and would like to receive a system for use in your practice please notify us.
If you are a customer awaiting training, we will provide training via video and/or zoom until travel is safe. For the time being we do not have plans to resume in person training or demos for the safety and well-being of both you and our sales team members.
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